If you have any questions that are not answered here, please contact support.
Ariat Reboot is a resale marketplace where you can buy and sell pre-loved Ariat products, as part of our resale community. It is powered by a service provider called Archive.
You are purchasing a pre-loved Ariat product from another customer who has decided to sell it. You can see their name in the listing. They are responsible for packing and shipping the item to you. The Ariat Reboot team, powered by Archive, is here to answer any questions you have throughout this experience.
No. The Ariat Reboot service is not currently available to buyers anywhere outside of the continental US, Hawaii and Alaska. Unfortunately, we cannot ship to AA, AE or AP addresses.
Once you have received your order, please look it over carefully and ensure it is as described. If everything is ok, accept the order. If you have any concerns, please contact our Ariat Reboot customer support team at ariatreboot@archiveresale.co within 3 days of delivery.
If your item does not ship within 6 full business days of purchase, you will have the option to cancel and receive a full refund. If your item never arrives, we will issue you a full refund. For example, if an item sells on a Thursday, the first full business day is the next day, Friday. Saturday and Sunday do not count, and then Mon-Fri are counted as the next 5 business days, after which you will have the opportunity to cancel.
If your item is damaged or in a different condition to how it was described in the listing, you have 3 days after receiving your item to request a refund. You can do this by contacting our Ariat Reboot customer support team at ariatreboot@archiveresale.co. We will ask you to explain the issue and send us a few photos. If we verify that the item has been misrepresented, we will email you a shipping label to return it. You have 6 full business days to ship the item, after which you will receive a full refund.
All sales are final and returns are not accepted. However, you can always re-list the item for sale. In the event that a seller has misrepresented the item you purchased, you will have 3 days after receiving the item to notify us of the issue and request a refund.
Ariat does not guarantee:
The existence, quality or authenticity of the items advertised
The truth or accuracy of sellers’ content or listings on the service
The ability of sellers to sell items through the service and ship items within required shipping windows
However, your purchases are protected when you shop with Ariat Reboot. We will refund you if your item never ships or has been misrepresented by the seller.
State and local sales tax, when applicable, will be charged on items. Sales tax is calculated based on the type of item and the zip code of the buyer and seller.
Ariat Reboot is currently accepting Cowboy boots, Equestrian riding boots and clothing for men, women and kids. We are currently not accepting work boots at this time.
Find your item through our search page
Check the condition
Add photos of the item
Set your price
Preview and list
No. The Ariat Reboot service is not currently available to sellers anywhere outside of the continental US, Hawaii and Alaska. Unfortunately, we cannot support sellers with AA, AE or AP addresses.
There are two ways to find your item on the search page when you begin listing:
By product name: Log in to your Ariat account view your order history to see the product names of your previously bought items. You can also find this in your email confirmation or on your physical receipt.
By style ID: This can be found on the inside of the item, but is not available for all items. If you still can’t find the item you’d like to sell, please contact our customer service team and we’ll give you a hand.
Note: There may be some cases where your item may not yet be available to list.
We will give you a price recommendation based on data about the item, including the type of item and its original price. You’re welcome to adjust this price.
We only accept items that are in good condition. For example, we do not accept items that have major rips, stains or missing/broken buttons or zippers.
Give shoes and bags a clean and make sure there’s nothing left in bags or pockets. Write a thank you note to your seller to include in your package.
Choose packaging that fits the size and shape while ensuring it's well protected. A plain box or mailer works best, and reusing a box you already have is encouraged. Just remove or fully cover any old labels and barcodes. Note that USPS Priority Mail and Priority Mail Express boxes are not allowed, so please avoid the free boxes at the post office.
Once your item has sold, you will receive a pre-paid, pre-addressed shipping label via email. Pack your item(s) nicely with a personal thank you note and attach this label to your package. Drop it in the mailbox or at the nearest US Post Office. Alternatively, you can schedule a free USPS package pickup.
Once your item sells, we will email you immediately with a shipping label. We recommend that you ship the item within 3 days of receiving this label. If you have not shipped your item within 6 full business days of receiving the label, the buyer will have the option to cancel their purchase.
You will only be paid for your item after it sells. When USPS tells us the item has been delivered, the buyer has 3 days to accept the item. Once this happens, we will release your earnings and you can redeem these in cash or an Ariat gift card.
If you choose cash, you will receive 70% of the sale price of the item. If you choose an Ariat gift card, you will receive 100% of the sale price of the item.
If you choose Ariat gift card, it can only be used for purchases directly on ariat.com or at any Ariat store location. This gift card cannot currently be used on the Ariat Reboot site.
Once your item sells, we'll email you a pre-addressed USPS Ground Advantage label. Print it, attach it to your package, and drop it off at any USPS location or schedule a free carrier pickup at usps.com/pickup. Your shipment is covered up to $100 against loss in transit, provided you use the label we send and the package is scanned into USPS tracking. As soon as that first scan happens, we'll send tracking details to you and the buyer.
If a buyer reports an issue with their order, we will ask them to upload details and photos for their return request. Our team will carefully review the case and offer a resolution. If you have misrepresented the item, for example, by failing to communicate damage, you will not be paid and the item will be returned to you.
No. If you are an employee, influencer, athlete, or are in any way affiliated with and compensated by Ariat, you will not be able to participate in this program. This exclusion also applies to ExpertVoice users. You hereby waive any right to participate in or receive any benefits under any compensation arrangement from this resale program. Any gifts or products that have been provided to you by Ariat should not be resold for purposes of any profit or gain.
Buying pre-owned is a way to reduce the environmental impact of your fashion choices. The production of new clothing requires a large amount of natural resources. Buying one used item reduces its carbon, waste, and water footprints by 82%. Good for the planet, good for your wallet.
Archive is the service provider that handles the development and operation of this marketplace. For more info, please see their website.